Terms of Service

1. Who these terms apply to

These terms govern website design, development, hosting and support services provided by MzansiCraft (“we”, “us”) to you, the client. Accepting a quote means accepting these terms. Anything agreed in writing in your specific quote takes precedence over this page.

2. Quotes and acceptance

Quotes are free, written, and valid for 30 days from the date issued.
A quote covers the scope described in it. Work outside that scope is quoted separately before it begins — we will never add to your bill without asking first.
Package prices published on this website are current at the time of publication and may change for new quotes. Store pricing is quoted from a starting figure and depends on the size of your product catalogue.

3. Payment

A 50% deposit is payable before work starts. This reserves your build slot.
The balance is due before the website goes live on your domain.
We accept EFT and bank deposit. Payment details appear on your invoice.
Each package includes 12 months of domain registration and hosting. Thereafter renewal is R650 per year, or R250 per month which also includes maintenance.
If hosting or domain fees are not renewed, the website may be taken offline and the domain may lapse. We will remind you before that happens.

4. What we deliver

The pages, features and revision rounds listed in your quote — 1 round on Basic, 2 on Pro, 3 on Biz and Store, unless agreed otherwise.
A revision round means one consolidated set of change requests. Further changes after the included rounds are quoted separately.
Reasonable timelines are given in every quote. Typical builds run one to four weeks depending on the package.

5. What we need from you

Content — text, logo, images and product information — supplied in a usable format.
Confirmation that you own or are licensed to use everything you send us. You remain responsible for the legality of material you supply.
Feedback within a reasonable time. Timelines assume you are available to review and approve work.
If a project stalls on the client side for more than 30 days, we may pause it and reschedule the remaining work around other commitments.

6. Ownership

Once the final payment clears, you own the finished website: the design, the content and the files. We hand over the logins.
Your domain is registered in your name. It is yours to move at any time.
We keep the right to display the finished work in our portfolio and on social media, unless you ask us in writing not to.
Third-party components — fonts, libraries, stock images, payment gateways — remain subject to their own licences.

7. Third-party services

Websites rely on services we do not control, such as hosting providers, domain registrars, payment gateways, form handlers and email providers. We choose reputable providers and configure them carefully, but we cannot be held responsible for their outages, price changes or policy decisions.

8. Hosting, uptime and maintenance

We aim for continuous availability but do not guarantee uninterrupted uptime.
Maintenance plans cover hosting, SSL, backups, software updates and small content changes. Major new features are quoted separately.
We are not responsible for problems caused by changes made by you or a third party to a site we host or maintain.

9. Cancellation and refunds

You may cancel a project at any time in writing.
The deposit covers work already scheduled and performed and is non-refundable once work has started.
If we cancel a project for a reason that is not your fault, you are refunded for work not yet delivered.

10. Liability

We deliver our work with reasonable skill and care. To the extent the law allows, our total liability for any claim arising from a project is limited to the amount you paid us for that project. We are not liable for indirect losses such as lost profit, lost data or lost business opportunity.

11. Privacy

Personal information is handled as described in our privacy policy, in line with POPIA.

12. Governing law

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute. We would always rather resolve a disagreement with a conversation first.

13. Changes to these terms

We may update these terms from time to time. The version in force for your project is the one published on the date your quote was accepted.

14. Contact

Questions about these terms: WhatsApp 074 041 5849, hello@mzansicraftstudio.co.za or the contact form.